How to Forward Calls on Yealink Phones

There are three types of call forwarding: 

1. Always Forward: Forwards all incoming calls immediately. 

   (DO NOT USE IF YOUR PHONE IS ON A RING GROUP)-  all calls on that ring group will be diverted to your phone's extension and your phone's voicemail if you do not answer.

2. Busy Forward: Forward incoming calls when you are busy on a call.
3. No Answer Forward: Forward incoming calls when no one answers the calls.

By default, the forward setting applies to all lines on your phone. CCSi Communications can change the forward mode to Custom so that you can forward all incoming calls for specific lines.

1. Go to Menu > Features > Call Forward
2. Select the desired forwarding type and select Enabled or On from the corresponding field.
3. Do one of the following: 
   1. Enter the contact number you want to forward incoming calls to in the Forward to field.
      • On the T46U phones, highlight the Forward To field. Press Directory, and select the desired contact from the Directory list.
      • On the T48U phones, select the contact icon and then select the desired contact.
4. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.
5. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code field.
6. Select Save.

The Call forward icon appears in the status bar. For T48U/T46U, the phone also prompts you that call forward is enabled.

Forward an Incoming Call Manually:

You can manually forward the call to another contact while your phone rings. 

1. While the phone rings, select Forward.
2. Enter the number you want to forward the incoming call to.
3. Press the OK key or select Send.
   • On the T48U phones, select Forward.

Forwarding Incoming Calls with a Forward Key:

When the phone receives an incoming call, you can easily press the Forward key to forward the incoming call to a specific contact. 

1. Go to Menu > Features > Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field. 
4. Select Forward (FWD) from the Key Type field.
5. Do one of the following: 
   1. (Optional.) Enter the string that will display on the phone screen in the Label field.
   2. Enter the contact number you want to forward the incoming calls to in the Valuefield.
      • On the T46U phones, highlight the Label or Value field. Select Directory and select the desired contact from the Directory list.
      • On the T48U phones, select the contact icon and then select the desired contact.
6. Select Save.

By default, you can long-press the desired line key to set it.

When the phone is ringing, press the forward key to quickly forward the call to the specific contact.

Diverting Calls to a Contact: 

You can divert all incoming calls from one particular contact to another contact. Auto divert has precedence over call forward. 

1. Select Directory (Dir) or go to Menu > Directory > Local Directory.
   • On the T48U phones, select Directory or go to Menu > Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Options > Detail. 
   • On the T48U phones, tap i after the desired entry.
4. Edit the contact information.
   • On the T48U phones, you can tap left or right to switch the contact you want to edit.
5. Enter a contact's number you want to divert the call to in the Auto Divert field.
6. Select Save. 

Deactivating Call Forward:

You can deactivate the call forward when you no longer want to forward your calls. 

1. Go to Menu > Features > Call Foward
2. (Optional.) If the forward is activated for a specific line, select the desired line.
3. Select the desired forwarding type and select Disabled or Off from the corresponding field.
4. Select Save. 

For T48U, you can tap Close Forward. to deactivate DND quickly when the phone is idle. You can press the All Lines soft key to deactivate forward for all lines.