General Information (3)
FAQs and how-tos on various products and services.
Microsoft Support (2)
Support for Office365, Teams, Outlook and more.
Phone Support (2)
FAQs, setup, and customization instructions.
Internal Knowledge Base (3)
This category encompasses multiple folders with technical and process based information for CCSi techs to provide client support. Note: These folders must be configured to ONLY be visible to agents and NOT to registered users with access to the CCSi Freshdesk portal.