How to record your voicemail greeting and message meaning (Yealink Phones)

Modified on Thu, 18 Sep, 2025 at 5:38 PM

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Follow the instructions and prompts. An explanation of the different messages is described below.

Note the following explains the different voicemail messages available. Each serves a different purpose depending on the call scenario:

1. Unavailable Message

Used when: The extension isn't answered.
Purpose: Tells the caller you're not available and invites them to leave a message.
Example: “Hi, this is John. I’m currently away from my desk. Please leave a message.”

2. Busy Message

Used when: You're on another call or have Do Not Disturb enabled.
Purpose: Lets the caller know you're currently busy.
Example: “Hi, I’m on another call right now. Please leave your name and number, and I’ll get back to you.”

️ 3. Record Your Name

Used when: The system needs to identify you in voicemail menus or directories.
Purpose: Plays your recorded name internally (not a greeting).
Example: “John Smith” (spoken by you, used for identification).

4. Temporary Greeting

Used when: You want to override all other greetings temporarily.
Purpose: Plays a custom message for a limited time—ideal for vacations, holidays, or out-of-office notices.
Behavior: When active, it replaces both unavailable and busy messages. Once deleted, your standard greetings resume.
Example: “Hi, I’m out of the office until Monday, September 22nd. Please leave a message and I’ll return your call when I’m back.”